NO CORRESPONDENCE AND POOR SERVICE

Good morning

I am raising this mail as I am not satisfied with the correspondence regarding this claim.

I have made multiple calls, holding on the line for up to an hour, calls dropping etc. I have made contact twice where I have reported the water damaged ceiling in our bedroom that's collapsing and being a hazard to my family and myself. I have still raised the question whether OOBA will take liability for any injuries should something happen.

1st call speaking to a lady a week after the incident I was advised that she will get back to me regarding the contractor and that emergency repairs takes 9 days to be attended.

2nd call I was advised that you are waiting the report and quote from the contractor.

3rd call I was complaining again of the bedroom ceiling falling in. (where a section of the ceiling collapsed) and advised that the claim has been escalated and all information received. The gentleman would have contacted me back to provide feedback. (Today 5days later and nothing yet). I had to get a contractor to remove the ceiling for my family’s safety. Please note that OOBA will be liable for the additional cost to myself as the client after reporting this problem and does not seem like you understand the seriousness of possible injuries.

4th, 5th etc calls (different commitments and no Reponses received)

It is weeks after the incident and due to the water damage mould is present with a bad odour, tiles are lifting etc.

I need urgent attention and feedback regarding this claim as it is really becoming an issue with your service and a health hazard to us.

Looking forward to your speedy response.