No Communication - NO Service!!!

After a very long mail battel Ooba has eventually agreed to pay back our money. On the 27th of February we had to complete all the forms and as per their mail it would take 3 - 5 working days. The forms was completed and returned on the same day - meaning at the latest we should have received our money on the 6th of Match 2025 - once again Ooba is sitting back and probably laughing at us seeing that no money has reflected in my account 15 working days later and the only person that has responded is Nina Maczantse following up with *** - Nina is not even getting a response. So once again Ooba, can you let me know why there is no communication to your customer, AGAIN, why is your own team members not even getting a response??? this is my third Hallo Pieter complaint with regards to the same topic that just isn't getting resolved!