JM
Jaco M

1 reviews | Active since Sept 2011

11 Mar 2022, 19:15

NEVER INSURE WITH OOBA

Whatever you do. DO NOT USE OOBA TO ENSURE YOUR HOME!!! Pathetic service. Logged a call on Wednesday about the geyser. Friday night I am still sitting without hot water. The most famous OOBA saying: We'll get back to you. Which they don't. Nobody is at liberty to make a call and get a geyser fixed. This one has to speak to that one, then speak to that one and oops, it's Friday. The places are closed. I am sorry sir, but this needs to go through that department. I am sorry sir but this place is closed now. I am sorry sir the manager is only available on email and I need to wait for their feedback. Wonder who's going to refund my halfday leave that's wasted and almost an hour on the phone and it's still not fixed. I will let my money do the talking now and take my insurance to someone that actually wants to do business.

0
Replies (1)
oobainsure
oobainsure's reply14 Mar 2022, 09:04
Official
 Dear Jaco

Please accept our sincere apology for any inconvenience you have experienced. 

We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve. 

Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client. 

Yours sincerely 

ooba insure