My ooba insurance nightmare!!!

I have had the worst nightmare with ooba since registering my claim with them. During the festive storms, my house leaked and I put in a claim. Absolutely NO ONE from ooba called me for an update but I was calling every other day for feedback. Eventually my claim was approved and a company assigned. Now the company assigned NEVER called me..i had to run around calling them for assistance. Not even once! They eventually agreed to come on a specific day and guess what..im phoning the company since 10ham and they keep saying THEY are on the way and NOTHING!! It is now 02h30 pm and no company has come nor called me. I tried to phone ooba back to cancel the company and assign another one and I'm being transferred to claim administrators until my airtime runs out!! There is no way in hell anyone should be treated like this! When the debit orders are collected each month..there aren't any issues! Everyday it rains I must be stressed yet I am a paying customer that was promised service.

All I can say is DON'T SIGN UP WITH OOBA!!