My insurance claim was submitted on 22 November and has still not been resolved

Item: oobainsure
Rating: 1
Author: Sindiswa A

My insurance claim was submitted on 22 November and has still not been resolved. My broker at Ooba Insure has been unreachable, and there has been zero meaningful communication or accountability. This is unacceptable and unprofessional, especially for a company operating in financial services. I would strongly caution others — service collapses the moment you need assistance.

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Replies (1)

oobainsure's replyOfficial

08 Jan 2026, 12:14

Dear Sindiswa,

We’re sorry to hear about the delay with your claim and the lack of communication you’ve experienced. This is not the service standard we aim to provide.

We’d are looking iinto the matter and will make contact shortly.

Kind Regards,
oobainsure

oobainsure's reply08 Jan 2026, 12:14

Official

Dear Sindiswa,

We’re sorry to hear about the delay with your claim and the lack of communication you’ve experienced. This is not the service standard we aim to provide.

We’d are looking iinto the matter and will make contact shortly.

Kind Regards,
oobainsure