MOST UNHELPFUL HOUSE INSURANCANCE

9 DAYS AGO MY HUSBAND LODGED A CLAIM REGARDING OUR SEPTIC TANK HAVING AN ISSUE. WE STILL WAITING FOR THE INSURANCE TO DECIDED WHETHER THEY ARE WILLING TO ASSIST WITH FIXING THE ISSUE OR NOT. I CALLED TODAY SPOKE TO GATLULEKO WHO ADVISED THAT THE TURN AROUND TIME IS 5 WORKING DAYS AND IT HAS BEEN 8 WORKING DAYS AND HE HAS NO IDEA WHY NO ONE IS ASSISTING - HE ADVISED HE WILL ESCULATE THIS ISSUE AGAIN TO IS SUPERVISOR AND TO THE BACK DEPARTMENT.

THIS IS UNACCEPTALBE AS WE HAVE DONE ALL THE ABOVE AND WISH TO SAY THAT THIS IS THE WORST HOUSE INSURANCE TO BE UNDER.