More than a month with broken geyser and still no closer to a solution

I am deeply disappointed with the service (or lack thereof) that I have been receiving from 4-sure Technology Solutions as the new claims administrator for Ooba Insure. It's been more than a month now since I put in a claim for my broken geyser. I have made numerous phone calls and sent daily emails (most of which I don’t even get a response to) and all they can tell me after a whole month of no water is that the claim has been escalated and they will attend to it as soon as possible. This is absolutely ridiculous.