Lack of communication and pathetic service

Looking at the reviews I must say I had the worst experience with Ooba insure and this is my first claim with them. I called in to report that my wall partially fell due to the wind , this was end of July and no feedback received nor communication from them . I called on the 14th of August and was told Lerato was handling my matter and will call back of which she never did. Today I call and get told that my claim was fully rejected because of design . Had I not called I wouldn't have known that my claim is rejected. We pay insurance monthly without fail and when assistance is required we get all types of stories , this is beyond pathetic , I would 100% not recommend. Claim no# ***0*001*001