JUST SORT OUT MY BOREHOLE PLEASE!!!!!!!!!

I registered a claim for a faulty borehole, gate and garage doors on 22April. After a week an assessor came but he only checked the gate and garage doors, he knew nothing about the borehole. On 05 May I emailed them again to ask for the relevant person to attend to the borehole. Jonathan came on the 09May and did something to the borehole but it only worked for a week. I emailed the supplier the following week to report that their fix only lasted one week. On 21 May Ruhan arrived because Jonathan was offsick. I don't know what he did, because he never gave me an update when he was done. I emailed their office on 26May to ask for some sort of feedback. I was told that the borehole needs replacement and the report would be sent to my insurance on the 26th of May. IT'S BEEN TWO WEEKS SINCE THE INSURANCE RECEIVED THE SUPPLIER'S REPORT AND THEY ARE JUST QUIET ABOUT IT, NOT THAT I'M SURPRISED. THAT'S THEIR USUAL BEHAVIOUR, WHETHER THEY CHANGE THE ADMINISTRATORS OR NOT, NOTHING CHANGES. ALL MY PLANTS ARE DEAD BECAUSE OF LACK OF DAILY WATERING, BUT GUESS WHAT? THEY ARE ALWAYS ON TIME TO DEBIT MY ACCOUNT, FOR SERVICES THAT I STRUGGLE VERY HARD TO RECEIVE!!!!