I've been with oobainsure since I bought my house in 2021

I've been with oobainsure since I bought my house in 2021. Never, not even once has their debit order not gone through, payment on time every month. This is the 2nd claim that they reject. I had a claim of a pool pump, they connected a new one, few months later it doesn't work, I call them their service provider says it's power surge which they don't cover. I asked a pool specialist to check only to discover that the wire connection was not done properly. I have called them multiple times, my airtime being finished while on hold, only for them to tell me my claim has been rejected. I'm looking for a new insurance company as I type this, I've had enough!!