Insurance ***** Repudiating valid claims

On the 10.9.24 I lodged a claim for my gate motor. The motor stopped working, I then called a technician to investigate. I called Ooba and spoke to Nkululeko Ntshangase who advised that I can lodge a claim after paying for this service. The reason for me to sort out the gate motor and no wait for Ooba is based on my past experience with them, they don’t prioritise clients. On the 16.9.24 I followed up on my claim as there was no acknowledgment, subsequently I receive an email repudiating my claim with citing existing leaking pipes, I requested the sender Lusanda Molefe to show me leaking pipes. On the 18.9.24 I sent another email to Lusanda stating that my claim is for a gate motor not leaking pipes. I called and spoke to Sibonelo Mkhungo who was not supporting my claim citing pest control. Lusanda sent another email repudiating my claim once again citing clause 2.2 of insure events which relates to gates, fences, boundary walls and retaining walls which forms exclusions during natural disasters. I see that my matter is not been carefully considered but an instruction not to consider my claim has been issued by the conduct of how my claim is handled. I don’t think this is an insurance practice. I would like to refer Ooba to clause 2.8 relating to gate, garage motors for clarity.

I will report Ooba insurance to Insurance Bodies to shut down this business for ill practice, and shaming insurance companies.

People need to be aware of this practice, as I think I’m not the only victim.