Insurance Claims

Dear Sir/ Madam <br> <br> The boundary wall between my neighbours house and my house fell on the 25 Feb 2016 due to a heavy storm.<br> <br> The wall is a precast wall. The assessor came out and submitted a report to the insurance that the wall was a retaining wall. The insurance then call me and indicated that the claim would not be paid as the policy does not cover a retaining wall.<br> <br> I don't understand how a precast wall can be a retaining wall.<br> As of today's date, I have received no other correspondence from the insurance, even though I sent them an email asking how the wall could be a retaining wall if its a precast wall.<br> <br> I am disgusted that I have paid so much of money and they are very quick to take my money every month but are not willing assess my claim accurately.<br> <br> Disgusting!!!