*********** and unhelpful... really disappointing!!!

Ooba building insurance claim department is becoming a disappointment. Last month (Jan) I had a pipe burst and lodged a claim with them, and they did send a plumber to do the repair on the 23rd of Jan. Now on Monday when i returned from work i was greeted by a pool of water from the same pipe that was supposedly repaired. I immediately called their "emergency" team and the lady i spoke to assured me that she will alert the plumber and have them come sort the issue on the same day. oh well, no one came. Yesterday (Tuesday) I called again and spoke to a gentleman named Sibusiso, who as well said he will immediately notify the plumber, and again i haven't heard or gotten any response or feedback from anyone. I'm now going on day 3 with this issue and the same insurance only pay for repairs not water loss yet they are dragging their feet while I'm accumulating a huge water bill (because of the pipe my water bill for last month is R11 500). On the report from last month's claim there's not even details of the plumber, where I can call myself since Ooba is failing to sort this out with urgency. Claim No: ***8*001*001