Inability to act

If a negative rating were an option, I would give it. My insurance experience has been exceptionally poor, marked by severe failures in communication and customer service. I reported a water Ieak at my property and now going into the 2nd week it still has not been resolved. The service provider appointed is Johan Plumbers. They came out a few weeks earlier to fix a big leak I had on the same pipe. Bear in mind this 2nd leak was also detected the first time they found the big leak (which caused a decent size water bill), but they chose to ignore it. Maybe a ploy to send another bill. This company like OOBA Insure is very unprofessional. They say they will come out but then don’t. When they do rock up they don’t come with the required equipment to carry out tests. This just delays the whole process because they now have to come out again; this is a mission to get done. When it’s time to fix they would ask for your tools to use. But back to OOBA Insure, they don’t honour commitments and their representatives are inept dealing with claims. They will tell you something today and back track on it the next day. They are only interested in their profit margins and don’t care about you as long as they are receiving your monthly premiums. If you are looking for pathetic service and where you as a client is placed last, look no further. I am genuinely surprised their overall rating is as high as 3.7 on Google reviews. I will be moving my business elsewhere.