Impossible to submit an emergency claim

My Ooba insurance premium has increased by more than 100% in the last two and a half years. Despite this, there is absolutely no service when trying to claim.

I submitted an emergency claim for a broken geyser at 06:00 this morning. I have had to make more than 15 phone calls to get this done. I am constantly promised a return phone call which never happens.

I received an SMS this morning that the plumber is on his way. No-one has arrived. I have phoned again, but the promised return phone call has not transpired.

There is an excess of R850 for geyser claims. If I had phoned my own plumber at 06:00 this morning, this matter would have been resolved at a much reduced cost without all the hassle.

Stay away from Ooba.