I waited 2 months for a feedback where my claim was denied

Item: oobainsure
Rating: 1
Author: Jenny J

I waited 2 months for a feedback where my claim was denied. They said the will send an email and I never received one. I am still waiting for a email on why my claim was denied. And they do have my correct email address.

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Replies (2)

oobainsure's replyOfficial

08 Mar 2024, 12:02

Hi Jenny

Let me escalate your claim request and try to get you a response

Regards
oobainusre

oobainsure's reply08 Mar 2024, 12:02

Official

Hi Jenny

Let me escalate your claim request and try to get you a response

Regards
oobainusre

oobainsure's replyOfficial

08 Mar 2024, 12:13

Dear Jenny

Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure

oobainsure's reply08 Mar 2024, 12:13

Official