HORRIBLE SERVICE OOBA INSURANCE

We have received a horrible service from Ooba Insurance/ Brolink underwritten by Guardrisk. We had our home flooded on the 26/11/2021 to date Ooba has been giving us issues. They even cancelled our policy with them because we were not happy with their service providers and their workmanship. Our boundary wall collapsed, our swimming pool damaged, BIC Damaged. still nothing has been done, service provider started with pool repairs, left it incomplete, clearly they had no idea what they were doing. BIC service provider inspected and gave a quote, but did not even tend to the repair work. To date not once our premiums were late. It was quite a cheap insurance but clearly now we know why it was so cheap. We have reported it to the Ombudsman, Ooba did not even respond on time and they are past the deadline. Now what do we do. Can someone advise us on the way forward. We have all correspondences on emails, clearly Ooba is trying to save cost on their side what about our losses. Instead of sending an assessor Ooba sent a Loss Adjuster who obviously is on the Insurance side not the Client. People be aware of your building insurance, read through it especially with all the floods thats has been happening.