SN
Sherz N
1 reviews | Active since Apr 2021
30 Nov 2024, 07:01
Horrible service!!!
I am extremely disappointed with OOBA Insure's appalling service. A plumbing claim submitted on 7 Nov 2024 has yet to be resolved. After countless follow-ups and calls, Valencia ("Team Lead") sent the AOL on 27 Nov—but it had incorrect calculations! Despite emailing them immediately about the error, no one has responded in 3 days.
Their team is unresponsive, even the complaints department! It’s unacceptable to constantly chase them for basic service. I will not renew my policy in 2025 and cannot recommend OOBA Insure to anyone.
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oobainsure's replyOfficial
02 Dec 2024, 09:16 Dear Sherz
Thank you so much for getting in touch with us and brining the matter to our attention.
We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly regards,
oobainsure
Thank you so much for getting in touch with us and brining the matter to our attention.
We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly regards,
oobainsure
oobainsure's reply02 Dec 2024, 09:16
Official
Dear Sherz
Thank you so much for getting in touch with us and brining the matter to our attention.
We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly regards,
oobainsure
Thank you so much for getting in touch with us and brining the matter to our attention.
We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly regards,
oobainsure