Horrible service

So on the 29th of Nov 2023 I reported an underground leak. Was told someone would come at 1pm that day. At 2:30 I was still waiting. From that day I called at least 12 times and to this day I have not heard anything and the ooba never managed to fix my leak. I was asked to get my own service provider. Which I did. Called in and was told to they would send me an email with all the documents I would need. Again im still waiting. I have zero faith in this insurance. Their call back system sucks. No followup, no call backs, no emails . Nothing. Now I wish to cancel. God knows would that even happen. I do not recommend ooba insure..