HORRIBLE CUSTOMER SERVICE TURNED INTO EXCELLENT CUSTOMER EXPERIENCE

After a whole month of misery and frustrations, an angel by the name of Mmashiko Matlala contacted me yesterday. She listened to me with empathy, she understood my query and promised to resolve it by end of day. Honestly, i was surprised to learn that this business does have employees who know what they are doing. I still wonder why the others couldn't help me like she did. I mean i wasn't asking for anything out of this world. I was a real customer with a real claim deserving a real solution and she provided it in less than 4 hours. The only thing I can say is that businesses like this need people who understand their customers. @ Mmashiko Matlala: "Ke a leboga mogaetsho. Continue helping others just like me, and please teach your peers how it's done". @4-sure.net, this lady deserves a raise. She just saved you a very vocal client. I was on the edge of taking you to the media but she managed to calm me down.