HORRIBLE CLIENT SERVICE

Sharing the same complaint i shared on the 21st and nothing has happened except the standard response that they excel in.Further complaint on my previous post. The ceiling was finally fixed on the 15th, after calling and texting and begging and nagging. So when i called the first time on 02 Jan i specifically mentioned the urgency of the problem and that should it not be attended to ASAP the ceiling might fall to the floor WHICH IS EXACTLY WHAT HAPPENED @ 6PM ON MONDAY 06 JAN. I then asked the consultant who was handling my case VALENTIA MKHONTO WHO IS GOING TO CLEAN MY HEAVILY SOILED COUCHES AND DINING ROOM SUITE? She assured me that the people replacing the ceiling will also clean the couches. My reason for this question is that HAD THE ASSESSOR COME AS SOON AS I HAD REQUESTED, THE CEILING WOULDN'T HAVE FALLEN TO THE GROUND AND MY COUCHES WOULDN'T HAVE BEEN DAMAGED. To my surprise, the ceiling crew told me they are not specialist upholstery cleaners and that they can't clean my couches. When I queried with Valentia she told me that the insurance says unfortunately they can't assist me. I don't want assistance, I want my couches cleaned. It is not my fault that the assessor took his time to come assess the damage and send the report to the insurance. And the fact that i kept enquiring also shows that it didn't bother them that MY FAMILY HAD TO SPEND TWO FULL WEEKS IN A HOUSE FULL OF DUST AND RUBBLE.