ID
Ilse D
1 reviews | Active since Dec 2017
22 Jun 2024, 06:07
Horrible claim process
Getting feedback on a claim is an absolute struggle.I have submitted a claim enquiry on the 8th June 2024 it is now the 22 June 2024 and no outcome.The claim is due to a rain storm that caused damage so know I must get more and more damage while I wait for the outcome.Thank goodness this happend on a small claim as I am now defnitley changing insurance as the risk is just not worth it.
Helpful (0)
Replies (3)0
Replies (3)
oobainsure's replyOfficial
24 Jun 2024, 09:18Dear Ilse
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department that will assist with your cancellation request.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department that will assist with your cancellation request.
Friendly Regards, ooba insure
oobainsure's reply24 Jun 2024, 09:18
Official
Dear Ilse
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department that will assist with your cancellation request.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused.
We have referred your complaint to the relevant department that will assist with your cancellation request.
Friendly Regards, ooba insure
ID
Ilse D's updateReviewer Update
24 Jun 2024, 09:24Am ai understanding you correct.You will assist with cancellation but not to resolve the issue of my claim?
ID
Ilse D's update24 Jun 2024, 09:24
Reviewer Update
Am ai understanding you correct.You will assist with cancellation but not to resolve the issue of my claim?
ID
Ilse D's updateReviewer Update
11 Jul 2024, 04:51We are now on the 11 July and still waiting for a solution to my claim.The most disorganized claims process I have ever seen.
ID
Ilse D's update11 Jul 2024, 04:51
Reviewer Update
We are now on the 11 July and still waiting for a solution to my claim.The most disorganized claims process I have ever seen.