Hollard/Ooba as an insurer feels zero for their clients!!!!!

I am at my wits end. Im not someone to run to social media with my problems but here's my scenario. Whilst away on holiday last week we had a break-in at home. All my insurance is through Discovery except my HOC which is a Hollard/Ooba product. All they needed to do was repair my front door and safety gate which is non-existent. Its a week later, the person who was allocated to the case says he's awaiting their approval. They thumb suck excuses left right and centre for why A WEEK LATER my family is still at risk (and ultimately them surely -because our vulnerability is easily noticeable from the street! - which will lead to further claims??) Tell me guys, does one of my family members have to die first at the hands of these ****s before you can answer your phones without placing soneone on hold for 20minutes, return client calls as promised when you do in fact soeak with them and protect your clients' best interest?? I can tell you if that happens there will be a law suit, not just a claim. I simply don't understand the delay abd lack of empathy?????