Heaven forbid you need to claim from your policy!

I recently reported a claim for a very bad leak in our bathroom which resulted in damage to the existing laminate flooring as well as the newly laid flooring. One would expect that a homeowners policy would include compensation for such damage as one of the top most likely events to happen in a home is a leak from a toilet. Well, after asking for assistance with ooba was fobbed off onto hollard their underwriters, who's call-centre staff are awful to speak to, sound totally uninterested, and had to lodge a complaint in order to get feedback on my claim which they rejected because it wasn't an internal pipe - the plumber that was sent was really unhelpful, did nothing to help us with the leak and it has since worsened. I was told I would receive a copy of the documentation and report - which I have not, as well as an objection letter where I could follow up on - still have received nothing. Everytime I call ooba to speak to them about it they transfer me back to Hollard without hearing me out. I am under the impression that having lived in the home for less than a year it should still be under plumbing compliance. I will be cancelling my insurance with them immediately!