Great service received from Ooba insure and CLC

I would like to commend Andre Engelbrecht from CLC for the professional and dedicated manner in which he handled my insurance claim.

Although the claim itself involved several complexities and delays, Andre consistently went above and beyond to assist me as the claims handler. He remained responsive, patient, and transparent throughout the process, taking the time to explain the steps involved and ensuring that my concerns were properly conveyed and followed up.

What stood out most was Andre’s willingness to engage, investigate, and escalate where necessary, rather than simply relying on standard responses. His approach made a stressful situation far more manageable and demonstrated a genuine commitment to client service.

Claims can be challenging experiences, but having a claims handler who is attentive, professional, and solution-oriented makes a significant difference. I appreciate the effort and support provided by Andre and would like to thank him for his assistance.