IP
Isa P

1 reviews | Active since Sept 2024

03 Sept 2024, 12:16

Great customer service / claims experience

I would like to commend Charlton Andrews for a great customer experience. When I arrived Ooba's offices yesterday I was super stressed about the status of my claim. Within minutes of speaking with Charlton my claim was sorted out. He listened to my concerns, addressed it promptly and assured me that I could speak to him any time afterwards should I have any further concerns. Now that is great customer service!!! Thank you Charlton, you saved the day and restored my faith in Ooba / For Sure. God bless you.

Mrs Pietersen

0
Replies (1)
oobainsure
oobainsure's reply03 Sept 2024, 12:32
Official
Hi Isa 

Thank you for taking the time to compliment Charlton on the speed with which he helped resolve your claims. 

We're especially glad that we kept our promise of being there when you signed up to join the ooba family

Regards
oobainsure