Geyser burst (Poor service) from OOBA insurance

I claimed a geyser burst on Friday 10/11/2023 on OOBA home insured and i was told they plumber will make assessment on Saturday 11/11/2024 and nothing happened.On Monday 13/11/2024 i made call and i was told that they cannot allocate service provider /plumber because my area(Lephalale/Elissras ) is too far. On the 14/11/2023 i called them and there was only apologies and they will come back to me which never happen(***ol) in the afternoon i received a SMS that service provider is allocated,with no contact or appointment.On the 15/11/2023 i made a call i was told the appointment is 14:00 which i was not aware of that and later they told the the service provider numbers are not working???????Now kids myself are washing with cold water .