Gate motor 00BAINSURE

On the 3 September I had out through a claim through to Ooba in sure. They had given me a claim number OOBA***/1. THe had mentioned that a technician will come out the same day to assess the gate motor. The assessor from a company called TUMA LEDIMA has assessed the gate motors. He then said he will write out a report and send back to the insurance company. It went on for and no one had contacted me. I them called OOBA and they had mentioned that my claim might be under rejection and will be handed over to another department. Upon 2 days when through Ooba sent me a mail stating my claim had been regretted for theses reasons below.

1.Upon investigation, it was identified that the gate motor is malfunctioning and unreliable power coming from the battery to the gate. 2. The cause of damage is due to a power surge. 3. As per the OOBA policy, power surge has never been covered and is still excluded from cover. 4. The repairs are therefore at your own account

The above is not exhaustive to our findings.

Kindly be advised that the official letter will be sent to you in writing outlining the basis of rejection and the dispute process to follow. Once the letter has been signed off, this will be sent to ooba who will then forward this on to you.

Firstly the gate was working fine. We have no surge going through. There was not power outages or load shedding. The gate just stopped working.it opens and then it stops halfway. I have to put the gate on Manuel. I am not taking this **** from Ooba and that why I want to expose them.There was no surge at all. They are coming out with nonsense. We also have a surge switch that does not allow for any surges aswell. Secondly the pore for that gate is linked to the lights on the gate and with 1 breaker. If there was a surge the breaker world of tripper and also my lights at the gate would stop working. I want this issue sorted out now. This is not the first time OOBA did this to me. First time there was heavy rain and my roof states leaking, they had come out and was rejected stating that the sealer on the roof is worn out and can not replace it. So why do we have insurance ? If my gate motor does not get sorted out I will look for another insurance and will black list OOBA through out all social media.