Frustrated client.

Since the 4th of January. I am still waiting for my query to be resolved. I call OOBA and 4sure on a daily basis trying to get answers. I leave messages for the claim handlers to call me back as they do not have Direct Lines.I even sent emails, but nobody gets back to me. Nina from OOBA is always on a call or not in the office. Neville and Chris, from 4sure, don't get back to you either after leaving numerous messages. I actually don't know what to do anymore or who to contact. therefore, I am now putting another complaint. Hopefully, the relevant people will make contact with me. I feel like the only way to actually get any feedback from them is to put a complaint on hello Peter. I am waiting for my claim to be sorted, and once that is done, I will be canceling because I can not work with a company that is so unprofessional.