Formal Complaint Regarding Poor Service and Lack of Response

I want to express my dissatisfaction with the service I have received from OOBA Insure. Despite my previous communication disputing an aspect of my claim, I have yet to receive any feedback or acknowledgment of my concerns.

I have provided detailed information to support my position, yet there has been no progress or resolution. Additionally, I have contacted your customer service multiple times seeking updates. Each time, I was informed that the matter would be discussed with a team leader and that the agent I spoke with could not provide further information or assistance. This repeated lack of progress and transparency is deeply frustrating.

I request that this matter be escalated and addressed with the urgency it requires. The level of service I have encountered does not meet the standards I expect, and I urge OOBA Insure to resolve this issue promptly.