Flooding claim

I lodged a claim end of Dec 2023 and waited until mid Feb 2024 without any feedback Its only after i called them when they explained to me there was a delay in something. On the 20th Feb 2024 i received an AOL from some 4SURE Consultant which i completed and returned the same day and despite my follow up email and phone call the consultant never bothered to give feedback. I then got to re-expalined to another consultant who promised to get back to me with an hour thats the last time i heard from her Until i was lucky to speak to another consultant by the name Victor who took it upon himself to assist me even giving me feedback whether positive or not. And true to his word the payment was paid as per the days he has promised. It will be great if you had more Victors in your company. thank you bro