Five Days without Hot Water.

Well, this is again just another disappointment. Called on Thursday the 18th of March and reported a leaking geyser. The call center was quick to respond and issue a claim number,

Low and behold the plumbers turned up in reasonable time.... and this is where all the happiness stopped.

the current geyser is located above the bathroom, the plumber recon they cannot reinstall the new geyser at the same spot, as the ceiling in the bathroom has asbestos, and they cannot remove it, it needs a special team...

Their ideal place to install the new geyser is above my child's bedroom, right above her bed... WOW, this will entail cutting a hole in the ceiling of the bedroom to install the geyser, and waiting for "builders" to come and fix the ceiling... (So extra cost and extra inconvenience)

Plus I must sign a waiver and say I accept this proposed solution, and pay for a relocation fee.

I do not agree with this option. Seeing that the geyser must be relocated, my suggestion is to remove it outside, they do not want to do this as there is a surface crack on the wall, however the plumber, whom is not a builder recons this is a structural crack, the middle man, anther pound *****ing compony Fogi Plumbing Solutions, has no idea as to how bad the crack is, but agrees that by installing the geyser in the roof space above the bedroom is the best possible solution.

I have requested that an assessor visit the house to determine the best solution, however, OOBA denies my request.

OOBA has no customer service, they don't care, have not called to come up with a solution. Five days without hot water, is ok in their terms, the past eight years of diligently paying the installment means nothing to them.

A certain Musa Rooi was appointed to my case, this person is apparently too busy to take any of my calls....