Extremely Poor Service – Avoid Ooba at All Costs

Extremely Poor Service – Avoid Ooba at All Costs

I would like to publicly highlight the unacceptable service I’ve received from Ooba. Based on my experience, I would not recommend this insurance company to anyone.

1. Claim Delays and *********** Contractors My current claim has been ongoing for over 40 days after my home was struck by lightning. Ooba sent a subcontractor who did incomplete work. Despite numerous emails and phone calls, I received little to no response. They eventually sent out an assessor and appointed a new contractor. The assessor, however, took photos of personal property unrelated to the claim, which I found extremely inappropriate. I raised this concern, but once again, no feedback was provided.

A second electrician was sent out to fix the mess left by the first. Halfway through, they were stopped and told the claim was getting too expensive — again, no further updates or solutions were communicated.

2. Previous Claim – Window Damage In October 2024, I had a window claim. Ooba only made a payment five months later, after much follow-up.

3. Geyser Claim – Another Property At another property, a geyser burst. The contractor simply painted over bubbled walls. A second contractor was appointed, but again, the work was only partially completed and remains unresolved to this day.

4. Shocking Communication If you value your time and sanity, I suggest avoiding Ooba. Their lack of communication, incomplete work, and poor handling of claims from management all the way to the CEO (who was CC’d in emails) shows just how little they care about their clients.