Extremely poor service

😡 ARE YOU KIDDING ME?!?! This is absolute madness! I had the WORST experience EVER! Geyser bursts at 4pm on Thursday, water's leaking everywhere, and your insurance is struggling to send someone?! 😤

Plumbers show up Friday morning, 10am, request me to pay my excess before working and they're more concerned about going home than fixing the issue! He does not want to put the geyser tray under the geyser 'cause it's to hard of a job, can't be bothered drilling through wood or walls it’s not his job! 🤬

I've been stuck on the phone ALL DAY FRIDAY, burning through airtime, and STILL NO HELP! 😡 Insurance says get a quote and get my own plumber?! Meanwhile, I'm driving around looking for a new geyser, and TO TOP IT ALL OFF the claim guy says "tough luck, can't process it over the weekend"?!?! 😤

NO WATER FOR 4 DAYS and this is the service I'm getting?! UNACCEPTABLE! What kind of insurance are you?! 🤯 definitely cancelling this insurance