Extremely Pathetic Service – Avoid Ooba at All Costs

I would like to publicly highlight the unacceptable service I’ve received from Ooba. Based on my experience, I would not recommend this insurance company to anyone.

1. Geyser Claim My current claim has been ongoing for 4 months after I had a geyser burst. Ooba sent a plumber to replace my geyser and then sent an electrician to connect the electricity to geyser. The plumber came on a Saturday, and he replaced the geyser, and the electrician came on Tuesday (3 days later). The guy went into the ceiling; he stepped on my ceiling and broke it. Immediately water started dripping from the pipes in the ceiling and water started slipping through the ceiling, and walls. My ceiling in the bathroom started leaking. The guy told me he was going to report it to his office. I called the service provided to report their electrician and they promised to come and fix which they never did. I have reported the issue to Ooba. I’ve been phoning Ooba since February to follow up and I still don’t have any feedback. The agent promises to call back which they never do. At this point I don’t know if they will ever fix the damage their service provider caused 2. Shocking Communication I advise staying away from Ooba if you respect your time and sanity. The bad workmanship of their service provider, poor communication, and poor handling of claims demonstrate how little they value their customers. Additionally, if you ask to talk to the manager, they call their ***orkers, who will listen to your problems, apologize, and promise to call you back—something they never do.