MN
Mfundo N
1 reviews | Active since Dec 2019
21 Mar 2024, 10:20
Extremely Bad customer service
I have a home insurance with Ooba, i made a claim early January 2024. My retaining wall fell after the December rains in KZN, i have been making countless telephone calls wanting the outcome of the claim and they kept on escalating my matter for the past 3 months and no response whatsoever from them. Them boom yesterday 20 March 2024 they declined the claim. I regret taking their insurance.
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Replies (2)
oobainsure's replyOfficial
22 Mar 2024, 08:39Dear Mfundo
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply22 Mar 2024, 08:39
Official
Dear Mfundo
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
MN
Mfundo N's updateReviewer Update
12 May 2024, 16:30No contact made by this company. I cancelled the policy but they continue debiting my money. I regret taking insurance with them.
MN
Mfundo N's update12 May 2024, 16:30
Reviewer Update
No contact made by this company. I cancelled the policy but they continue debiting my money. I regret taking insurance with them.