Extreme bad service and no feedback

On 5th November, a claim was lodged for an oven that couldn't be repaired. A week later, an assessor visited and confirmed that the necessary paperwork would be submitted and the issue resolved. However, I have not received any follow-up communication regarding the progress of this claim. I had to contact the call center, where I was informed that they would reach out to the assessor for the report, as nothing had been received yet.

On 27th November, after an extreme wind and thunderstorm, we returned home to find the roof leaking, with water all over the kitchen floor and in the cupboards. I lodged another claim, and the same assessor came out the next day. He assured me that all the paperwork had been submitted. When I called for an update, I was told that the paperwork would be processed and feedback provided within 24 hours. Unfortunately, no feedback has been received.

I have been trying to follow up on both claims for three days now, but no one has provided any updates on the progress or the expected completion of the work. The only information I have received is that no work has been done on the stove claim since it was lodged, and that someone would call me back. This level of service is unacceptable.

With the festive period approaching and the rainy season upon us, it is critical that these issues are resolved promptly. It is incredibly frustrating that despite promises from multiple representatives, no one has taken the initiative to provide a simple update.

Obtaining our home loan was a smooth process, but based on this experience, I cannot recommend Ooba Insure to anyone.