Exceptional Service from Valentia Mkhonto at Ooba/CLC

I recently had an incredibly frustrating experience with Ooba when attempting to log a claim for my burst geyser. Despite being a policyholder, Ooba's claim division - CLC, initially couldn’t locate my policy, leaving me to pay for the installation of a new geyser out of pocket. To make matters worse, their communication was severely lacking, with numerous calls and emails going unanswered. It was an extremely stressful and disappointing situation.

However, my experience took a complete turn for the better when I finally connected with Valentia Mkhonto. She was an absolute breath of fresh air! Valentia immediately recognized the challenges I was facing, including the unreliable phone lines, and proactively switched me to their more reliable WhatsApp channel for communication. Her patience, compassion, and understanding were truly remarkable. She took the time to listen to my concerns and acknowledged the frustration I had endured.

Valentia didn’t just assist me—she took full ownership of my claim. She walked me through every step of the process, providing regular updates and ensuring that everything was handled efficiently and professionally. Her dedication and commitment to resolving my issue were outstanding, and I cannot thank her enough for turning such a negative experience into a positive one.

Valentia Mkhonto is an invaluable asset to Ooba/CLC. Her customer service skills are second to none, and she exemplifies what it means to go above and beyond for a client. I hope Ooba/CLC recognizes the immense value she brings to their business. Thank you, Valentia, for your exceptional support and for restoring my faith in customer service. You are a true professional!