Drowning

I raised a claim with Ooba for a leaking pipe on my roof. After I received no response, with water pouring out onto my roof from my geyser, I sent a follow-up email. I was phoned and told that a Ooba-ordained plumber would arrive. After I sent available times the plumber never arrived, despite many follow-ups with their consultant. Eventually, I decided to get my own plumber given the growing rates expense with COJ. I sent them the invoice to pay, was told that I'd be emailed a form to fill in which was never emailed. Still waiting...Disappointing