Don’t take their insurance

I am extremely disappointed with Ooba Insurance and their newly appointed 4-Sure Claims Administrators. My small claim has been open for over a month, and the lack of progress and care from their team is unacceptable. The customer service has been atrocious; I've been sent from pillar to post with no resolution in sight.

The call centre agents and staff, including Mmashiko Matlala and Lloyd Mokgwasa, have claimed to provide me with feedback, but this has been far from the truth. The communication is terrible, and there is a complete lack of accountability and urgency. It's clear that Ooba Insurance and 4-Sure Claims Administrators do not prioritize their customers or their claims. Avoid this company at all costs if you want efficient and effective service.