DONT TAKE OOBA BUILDING INSURANCE THEY ARE USELESS

Imagine the worst storm to hit JHB and you thinking you have cover when you discover the damage to your wall, alarm system, gate, driveway wall and back wall collapse due to the water drainage from other properties caused by the storm. Then to be relieved that you have insurance and call them to log a claim on the 7th March. Same day I then needed to call twice to just get the claim registered, finally got the claim number but guess what - Lol if I dont laugh I will get heart failure because a week later and there is still no assessor that has called, been allocated or even graced us with their presence yet I have insurance. I am deeply disappointed with the service I have received from OOBA and its appointed service provider for claim fulfilment CLC.

My security is compromised and they couldn't be bothered, yet they will be the first to want to know how an intruder came in forgetting its due to the wall they neglected to close for me, re-secure my alarm system and beams hit by lightning and continuous damp damage that could have been treated by now.

The lack of response is unacceptable, especially when I am left to deal with the aftermath of the storm on my own. As a loyal customer, I expected better support and professionalism. This experience has left me feeling frustrated and un-safe.

I would not recommend this insurer to anyone - at your time of crisis they let you down terribly. DONT TAKE THEIR BUILDING INSURANCE