Don't ever use OOBA for house insurance.

This is the second review I am writting, nothing has been resolved on this claim MS45584/1. I had to get someone to fix the electricity fence as it was shocking the gardener, then the Contractor they send said to me that the plant is breaking the fence...how much rain do they think we had from the 3rd of Jan 2024. Does plant stop growing. Not even talking about the roof, OOBA only came back to me last month to informing me that they will not be fixing the roof. Because they can see that there were previous leaks. My goodness does thy expect me to climb on the roof every week and check it. And not to talk about the amount of damage due to them not coming back to me in Jan. Loyd promised me to feedback the same day, still waiting for that promise . They are just the worst. OOBA has now forced me to take this matter further . They are the worst.