Don't even consider Ooba Insure

If you are considering Ooba Home Insurance... RUN!!! Their 'new' claims management company, CLC, (the third in about as many years from what I can tell) is worse than the previous. And when you try to get hold of any who actually works at Ooba, brace yourself for lots of wasted time and explaining the same issue to multiple parties - with no resolution. There is no-one who actually manages or takes responsibility for your claim. Twice this week alone, I have been told that the person I last spoke to or to whom my claim is assigned is "not in today" , and that's why there has been no progress - that's 2 different people, in different departments. Incredibly unprofessional.

And despite the fact that the policy should be to "replace like with like" - our previous (apparently copper) geyser valve was replaced with the cheapest possible plastic part (from Advance valves). Multiple plumbers have confirmed that they would not choose this valve under normal circumstances, but it's the "only one insurance will cover". We have had multiple plumbers and Advance themselves come out, repair and replace the valve (after it broke and gushed water through our ceiling twice!) All at additional expense to Ooba. But they refuse to simply replace with an adequate part. Not to mention that my new geyser system now makes a terrible noise that the previous one did not.

And that's only issue no. 1. I am at the point where I will pay for repairs myself, just to maintain my sanity. And of course, will be moving my insurance policy.