Dissapointing service

The worst experience ever received. To say I am disappointed is an understatement. Ooba does not do business in goo faith. Calls are not answered, you are made to hold each time uou call and uou spent 100s of rands on airtime, emails are not responded to, claims not registered on time, no communication, no update, clc appointed has their number being picked at standard bank. Appointed assessors take forever to produce report. My family security is a risk, but unfortunately Ooba will wait for us to die before they act. Clearly I am not a priority but have paid installments religiously from day 1. Never missed a payment, when I need the service I'm paying for, the headache and stress is not worth it. I am above dissapointed to say the least.