Dissapointed and disgusted

When we decided to go on our house buying journey myself and my fiance decided to go with Ooba. We received amazing service from Nadia,and everything went without a hitch. We decided to go with ooba building insurance,i mean if theyre bond department is that good imagine their insurance department. A year and 5 months down the line we have our first claim, a broken gate motor. We decide to claim for the motor,to find out they only cover R2000. Okay, that would still help with buying a new motor. Put the claim in,get the electrician out. Submit everything,only to be told our motor is to old and they wont help!? I mean thats ridiculous, we pay ooba insure 1800 a month,and they squirm to pay that out!? I spent 12k on a new motor and they can barely pay 2K. This was our first claim, with our new insurer and its declined. Imagine how we must now feel if they decline such a small amount what happens when we have a big claim. Mind you, we did everything expected from them,trimmed trees close to the house,got 2 coc companies out to come and check everything. All of that cost a small fortune,just for them to come back and deny a 2k claim. Our first experience is horrible, we have no confidence in our insurer anymore. When we were with old mutual they always replaced and fixed without any questions asked,how i wish i never changed that. I will be cancelling this policy soon.