Dishonesty and *********

Good Day Ooba,

It is really sad that you when it comes to disputing a rejected claim you are nowhere to be found. Responses become selection as well.

My claim was rejected based on the fact that power surge is not included on my cover. However when I looked at my policy wording this is not the case. Clause 2.8 in my policy wording says nothing about power surge, yet on your rejection letter you have used 2.8 as a reason for rejection, which you included the part called power surge.

Conclusion: Reason for rejection under 2.8 does not exist in my policy wording. You inserted an extra part to 2.8 just to reject my claim. This is pure dishonesty Ooba. Go back to my policy under 2.8 on the policy wording and compare it to 2.8 on the rejection letter. You will find that it is not the same.

I have also raised another number of questions which no one responds to.

I will await your response to this complaint.

The next step will be the ombudsman and media.

CLAIMS NO:***