Dishonest

I’m dissatisfied with Ooba insurance.

I have lodge claims which were not responded too. In December 2023, I lodged a claim for my garage door, where cables broke, and the garage door was left open unable to close.

I lodge the claim (Ooba ***/1) as an emergency, I was advised that someone will be at my house next morning at 10:00 no one came or called me. I had to make a plan to sort myself out as it was a security issue. Two weeks later I get a follow up call if someone attended to my request, how pathetic. Again on the 19.04.2024. I lodge a claim (Ooba ***/2) for my swimming pool pump, I was told that from their panel of suppliers someone will see me at 12:00 noon, I say that suits me I will be available. I wait at 13:00 I call Ooba following up to my 12:00 appointment, the consultant tells me it not their fault implying that it my fault. I received the sms and the service provided called me after I have called Ooba, and he mentions that he might come later or the following day. I told him that I was advised that someone will be at my house at 12:00, the following day I’m not available as I had a family funeral to attend. My following week I’m away, the 19.04.2024, at 12:00 was perfect for someone to come and check.

I’m worried about this lack of service from the insurance, what am I paying for if the insurance company that is supposed to cover me in the time of need does this. I need to be compensated my claims as clearly I’m not covered, but they make it a point to debit money.

I need a response on my premiums as I’m not getting service I pay for. If I don’t get a response I will take it up with FAIS.