Disgusting service

From 12 February I have been trying to settle a claim for 2 burst geysers. To date I have not received confirmation of the claim for the second geyser. I was told I would be sent an AOL for both geysers. I received one AOL which I signed and returned. Now they are refusing to pay. The consultant handling my claim, Hulusani, is rude and impatient and has a very derogatory tone. I now received an email from OOBA to say that no cash settlement will be made. I am livid and completely disgusted by the way this matter has been handled.