Disgusting service

I logged a claim for a lightning strike to my pool chlorinator at the end of February beginning of March. Two contractors later and my claim is being rejected say they only cover insure events. One of those events being lightning. I have a mail from Brolink Attourney’s stating the contractors have not opened the unit. I phoned Ooba and spent more than 20 on the phone requesting to speak to a Manager. I was promised Sihle would phone me back today before close of business. It’s been 3 months of agony. Can someone with some authority please call me