TP
Trivolin P
1 reviews | Active since Jan 2020
10 Jul 2023, 11:14
Disgusting, pathetic customer service from Ooba
Most pathetic customer service ever from ooba and brolink. I am waiting on a simple question to be answered, but they cannot. Quick to take money from clients, but cannot provide relevant info as to why claims are declined.
I have requested for someone senior more thanks 3 weeks ago, nothing! Emails get read and that's it. Spoken to numerous people, with different responses. Even got a call to come fix my geyser, which was never part of my claim.
Can I request a manager to call me on this platform, as emails and phone calls don't work.
I have names of you would like?
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Replies (2)0
Replies (2)
oobainsure's replyOfficial
10 Jul 2023, 11:41Dear Trivolin
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply10 Jul 2023, 11:41
Official
Dear Trivolin
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
TP
Trivolin P's updateReviewer Update
07 Aug 2023, 10:40Can I please the get the line manager of Liz Mavronicolas to contact me urgently regarding her pathetic service to my initial complaint and poor communication.
I am really getting frustrated with Ooba staff and management currently. No response to emails, no updates. I would prefer to chat to her manager telephonically instead of publishing everything that's going on here.
I hope this will assist in getting someone' attention.
I trust you will treat this as urgent
Regards
I am really getting frustrated with Ooba staff and management currently. No response to emails, no updates. I would prefer to chat to her manager telephonically instead of publishing everything that's going on here.
I hope this will assist in getting someone' attention.
I trust you will treat this as urgent
Regards
TP
Trivolin P's update07 Aug 2023, 10:40
Reviewer Update
Can I please the get the line manager of Liz Mavronicolas to contact me urgently regarding her pathetic service to my initial complaint and poor communication.
I am really getting frustrated with Ooba staff and management currently. No response to emails, no updates. I would prefer to chat to her manager telephonically instead of publishing everything that's going on here.
I hope this will assist in getting someone' attention.
I trust you will treat this as urgent
Regards
I am really getting frustrated with Ooba staff and management currently. No response to emails, no updates. I would prefer to chat to her manager telephonically instead of publishing everything that's going on here.
I hope this will assist in getting someone' attention.
I trust you will treat this as urgent
Regards